When will the funds be taken out of my account?
When you first book a session, Expat Therapy 4U asks you to enter your credit or debit card details to pay for the session and payment is taken immediately by Stripe.
This card is stored on Stripe and used for your subsequent appointments. Your card data (card number, CVV code etc) is never disclosed to us. Stripe sends Expat Therapy 4U an authorization token that allows us to charge your card. You can revoke this authorization at any time. Stripe is PCI compliant which means they meet the highest security for protecting your details, as demanded by the Payment Card Industry Data Security Standard (PCI DSS).
After the first session, payment will be taken immediately for sessions you book on the Expat Therapy 4U platform. Payment will be taken 48 hours in advance of the session start time when booked by your therapist on the the Expat Therapy 4U platform. You can ask for a refund provided you give 48 hours notice.
If taking the charge fails for any reason you’ll be notified and asked to make changes to ensure the charge can be taken. We reserve the right to cancel appointments for which payment is not received 48 hours in advance.